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ZapWay Purchase Protection

Shop Confidently with ZapWay Purchase Protection

Get a full refund if your item can't be delivered, arrives damaged, or isn't as described.

What's Covered Under ZapWay Purchase Protection

We ensure a smooth shopping experience with the following protections:

  • Your order doesn't match the item descriptions or photos.
  • Your item arrived damaged.
  • Your item couldn't be delivered, arrived late, or was lost in transit.

How ZapWay Purchase Protection Works

1
File a Return: Select the item(s) you would like to return on the "Your Orders" page and click the "Return/Other Help" button. Provide your reason for return and select a return method. Then, click "Submit."
2
Print the Return Label: Click "Print" to print the label and tape it on the outside of your return package. Mail the package at your nearest USPS or UPS location.
3
Free Returns: Select one free return of one or multiple returnable items for every order. Ensure the package is returned within 14 days after submitting your return.
Learn More About Our Return Policy

Frequently Asked Questions

What happens if my item is damaged?

If your item arrives damaged, file a return immediately through your account. We'll ensure a quick refund or replacement.

How do I track my return?

Once your return is processed, you'll receive tracking details via email.

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