Return and Refund Policy

1. How to Make a Return

1. Contact our customer service through live chat on ZapWay.store.
2. Provide the order details and the reason for the return. Our team will assist you promptly.
3. We will provide you with all the necessary details for your return, including instructions for packaging and shipping.
4. Once the returned items pass quality inspection, your refund will be issued.

Note: Ensure your return package is shipped within 14 days of initiating the return request.

2. Is Return Shipping Free?

Return shipping is free for your first return within the return window. For subsequent returns, a $7.99 fee plus tax will be deducted from your refund.

3. Return Window

Items can be returned within the following time frames:

• General Items: 90 days from the purchase date.
• Electronics: Return windows of 45, 60, or 90 days, depending on the product category.

4. Refunds

Refunds will be processed after the returned items pass quality inspection. Refund options include:

• Original Payment Method: Refunds may take 5-14 business days to appear in your account.
• Store Credits: Faster than original payment refunds and can be used for future purchases on ZapWay.store.

5. Important Notices

• Please ensure no additional items are included in the return package that you do not wish to return.
• Contact us via live chat for any questions or assistance with returns and refunds.